Operation • Service • Troubleshooting 7
For parts or assistance, call Simer Customer Service at 1-800-468-7867
Troubleshooting
Symptom Possible Cause(s) Corrective Action
Motor will not run.
Fuse is blown or circuit breaker tripped. DISCONNECT POWER; Replace fuse or reset circuit breaker.
Power cord not plugged in. Plug into 115 Volt grounded outlet.
Motor runs hot and overload
kicks off or motor does not
run and only hums.
Voltage is too low. Check voltage being supplied to pump.
Impeller not moving freely Check that impeller moves freely and is not clogged.
Motor runs but no water is
delivered.*
Improper priming. Re-prime according to instructions.
Clogged water filter.
Stop pump, shut off water, and change filter cartridge. Filter should be installed
on discharge side of pump.
Discharge valve closed Open valve.
Pipe size too small Re-pipe using pipe of the same size as suction and discharge ports on pump.
Impeller is plugged Clean impeller.
Pipes are frozen Thaw pipes.
*Pump does not deliver water
to full capacity.
Corroded pipes. Replace with plastic or new steel pipe.
Piping is too small in size. Re-pipe using pipe the same size as suction and discharge ports on pump.
Pump not being supplied with enough water. Enlarge inlet pipe; check well pump system.
Low voltage Make sure outletvoltage is at 115 Volts.
* Unplug pump, then open
faucets and see if water is
flowing through system.
Restart: Make sure that the suction line is not obstructed,
and that it is connected to a water source.
• Pressandholdthe‘Restart’buttonfor5seconds.
• The‘Pumpon’LEDshouldlightup,and
• The‘Failure’LEDshouldgooff.
If flow is adequate, the pump will operate until
several seconds after it reaches the set-point pressure
and the flow stops.
Lubrication
The motor is lubricated at the factory for the life of
the bearings. The pump seal is water cooled and
selflubricating.
Pump Service
Hazardous voltage. Can shock, burn, or cause
death. Unplug the pump and controller before servicing
them. Do not handle the pump or controller or attempt
to work on the pump with wet hands or while standing
on a wet or damp floor.
The motor has an auto-reset thermal overload protector.
If the motor overheats, the overload will cut off the
power to prevent damage and will reset after the motor
cools. If the overload trips repeatedly, check the pump
for the cause (low voltage, a clogged impeller, etc.).
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